Shipping policy
Thank you for shopping with The Southern Thread Co. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Most orders are processed within 2–7 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
Because many of our products may be made to order, additional processing time may be required. Estimated processing times are provided on the applicable product page or at checkout.
2. Shipping Times
After your order has been processed, shipping times generally depend on the destination and shipping method selected at checkout. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances beyond our control.
3. Shipping Rates
Shipping rates are calculated and displayed at checkout based on the delivery address, order size, package weight, and available shipping method. Any applicable taxes, duties, or fees may be added at checkout or charged by the destination country.
4. Tracking Information
When available, tracking information will be sent to the email address provided during checkout. Tracking updates may take some time to appear after the package has been shipped.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information. The Southern Thread Co. is not responsible for orders delayed, returned, or delivered incorrectly because of an inaccurate or incomplete address.
If an order is returned to us, additional shipping charges may apply to resend the package.
6. Lost, Stolen, or Damaged Packages
Once an order has been marked as delivered by the shipping carrier, The Southern Thread Co. is not responsible for packages that are lost, stolen, or misplaced after delivery. Please contact the shipping carrier directly and check with household members, neighbors, or your local delivery location.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged items so we can review the issue.
7. Delayed Packages
Shipping delays may occur because of severe weather, carrier disruptions, holidays, customs processing, incorrect address information, or other events outside our control. We will make reasonable efforts to assist with shipping issues but cannot guarantee delivery by a specific date unless expressly stated at checkout.
8. International Shipping
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless otherwise stated.
International delivery times may vary because of customs processing and local carrier procedures.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact
If you have questions about shipping or your order, please contact The Southern Thread Co. through the contact information provided on our website.
The Southern Thread Co.
Shop: thesouthernthreadco.com