Refund policy
Return Policy
Effective Date: August 29, 2026
Thank you for shopping with The Southern Thread Co. This Return Policy explains when and how you may request a return, exchange, or replacement for an order placed through our website.
1. Return Eligibility
We accept return requests for eligible items within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging.
Items that are returned without prior approval, show signs of wear or damage, or are missing original tags or packaging may not be accepted.
2. Non-Returnable Items
The following items are generally not eligible for return:
● Made-to-order or custom products
● Personalized items
● Gift cards
● Clearance or final-sale items
● Items that have been worn, washed, altered, or damaged after delivery
● Undergarments, swimwear, or other hygiene-sensitive products, unless defective
If a product page identifies an item as final sale or non-returnable, that designation applies to the purchase.
3. How to Request a Return
To request a return, contact The Southern Thread Co. through the contact information provided on our website within 30 days of delivery. Please include your order number, the item you wish to return, and the reason for the return.
Do not send items back without receiving return instructions. Unauthorized returns may be delayed or refused.
4. Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by an error on our part, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable. If a return is approved because of a defective, damaged, or incorrect item, we may provide return instructions or reimburse reasonable return shipping costs.
5. Exchanges
We may offer exchanges for eligible items, subject to availability. If the requested replacement is unavailable, we may issue a refund or store credit instead.
Customers may be responsible for shipping costs associated with an exchange unless the original item was defective, damaged, or sent incorrectly.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and clear photographs of the item and packaging.
We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.
7. Refunds
After we receive and inspect an approved return, we will notify you whether the return has been accepted. Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution. Original shipping charges are generally not refundable unless the return results from an error on our part.
8. Store Credit
At our discretion, we may offer store credit instead of a refund. Store credit may be subject to additional terms and may not be redeemable for cash except where required by applicable law.
9. Refused or Undeliverable Packages
If an order is refused, returned to us, or becomes undeliverable because of an incorrect or incomplete address provided by the customer, return shipping and reshipping charges may be deducted from any eligible refund or charged before the order is resent.
10. Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact
If you have questions about returns, exchanges, or refunds, please contact The Southern Thread Co. through the contact information provided on our website.
The Southern Thread Co.
Shop: thesouthernthreadco.com